Nearest MRT: Paya Lebar 

Tuesday to Sunday (10am to 730pm)

Job Scope

Prospect and promote jewellery products and services to walk-in as well as our online platforms’ customers

Provide client service support for retail network and E-commerce

Process E-commerce orders from beginning to end

Engage with customers on TikTok by responding to comments and inquiries.

Respond promptly to customer inquiries through chat (FB Messenger, Instagram, WhatsApp, Emails) and inbound calls.

Manage knowledge of company products, services, and general inquiries

Attend to customers’ queries in-store and online stores

Ensure service delivery standards are met in achieving total customer satisfaction

Ensure merchandise and displays are consistently well-presented

Assist in scheduling customers’ jewelry repairs

Contribute to team effort by accomplishing related results as needed

Ability to handle complaints/feedback competently

Inventory management - support merchandise transfer, stock take, inventory counts

Conduct daily stock counts to maintain accurate inventory levels.

Work in a team to develop marketing strategies to bring more revenue to the store and the digital sales

Conceptualize and set the best campaign merchandise plan for online campaign

Work together with operations to ensure a smooth fulfilment process

Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

Maintain a high level of professionalism with clients and establish a positive rapport with every client

Generate revenue increase by offering sound recommendations and suggestions

REQUIREMENTS:

Minimum GCE “N” level

Candidate with retail or jewellery experience is an added advantage

Able to work retail hours, weekends, and public holidays

Interested parties please email your latest resume to joyce@temp-team.com.sg or WhatsApp to 80209198. 

EA Personnel Name: Joyce Leong

EA Personnel No: R24120058

EA License No: 01C3135