Customer Experience Officers Required in Singapore

Job Description

Want to work in the World Best Airport? Join us now as Changi Experience Officers! 

Job Scope:

- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries,

feedback and proactively proposing solutions to assist them on their needs

- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related

enquires, introduce and suggest facilities, retail and F&B options.

- Respond to all enquiries from all official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries

- Conduct first level fact-finding from customer and categories all feedback and enquiries, escalate when necessary

- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground,

and to escalate and activate relevant parties to follow up on the cases.

- Perform other ad-hoc duties as requested


- GCE O level with minimum 1 year of customer service experience

- Pro-active and is comfortable interacting with passengers

- Resourceful & able to work independently

- Willing to commit rotating shift

Other Information:

- Salary up to $2350 (Including allowances)

- Rotating Shift with 1 way transport provided

To apply:

Interested applicants please email to or whatsapp to 9729 4098.

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494

EA Personnel No: R1103939

EA Personnel Name: Agnes Ng

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