Customer Experience Officers Required in Singapore


Job Description

Want to work in the World Best Airport? Join us now as Changi Experience Officers! 


Job Scope:

- Provide end-to-end customer service for passengers /member of public or callers and attending to their enquiries,

feedback and proactively proposing solutions to assist them on their needs

- Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related

enquires, introduce and suggest facilities, retail and F&B options.

- Respond to all enquiries from all official channels (e.g. calls, emails, chatbot and social media post) and register all enquiries

- Conduct first level fact-finding from customer and categories all feedback and enquiries, escalate when necessary

- Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground,

and to escalate and activate relevant parties to follow up on the cases.

- Perform other ad-hoc duties as requested


Requirements:

- GCE O level with minimum 1 year of customer service experience

- Pro-active and is comfortable interacting with passengers

- Resourceful & able to work independently

- Willing to commit rotating shift


Other Information:

- Salary up to $2350 (Including allowances)

- Rotating Shift with 1 way transport provided


To apply:

Interested applicants please email to agnes_ng@p-serv.com.sg or whatsapp to 9729 4098.


Thank you for your interest but only shortlisted applicants will be notified.


By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.


EA License No: 90C3494


EA Personnel No: R1103939


EA Personnel Name: Agnes Ng


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