Field Service Engineer - AUDIO VISUAL/PROJECTOR

Location           : Bedok

Working hours      : 5 days work week, Monday - Friday : 9am to 5pm (flexi staggered hours)

Salary (commensurate with experience) : Up to $5700 + AWS +  $1500 Flexible benefits + Group insurance  + 15 days annual leave 

Duration           : Permanent

Industry           : Projector and AV products

Main Responsibilities:

Provide quality technical support to the Southeast Asia sales team/Consultants, Partners and end-users, handling general to complex field engineering assignments with limited supervision throughout Southeast Asia.

Resolve pre (if required) and post sales technical issues in a timely manner; implement interim solutions, if necessary, and escalate outstanding issues to Technical Service Manager for resolution. 

Maintain high quality standards and performance of company equipment/products in all venues. May assist with the installation, calibration, trouble shooting, commissioning and repair of equipment.

Train partners and customer liaisons in the proper use of the company’s products, systems, tools and test equipment required for optimal performance.

Ensure all information relating to a specific project is kept up to date on the server. Prepare or assist in the preparation of technical documentation, reports and training material including completing Service Work Order documentation.

Support region exhibition activities and product demonstrations.

Any other duties and responsibilities that might be assigned by the Technical Service Manager from time to time.

Requirements:

Diploma/Degree  in Electronics/Mechanical Engineering, or equivalent field of study.

Minimum 2-3 years of hands-on experiences in installing and repairing AV equipment and/or providing technical support to customers.

Experience in projector technology to include necessary tools, software, optics, and projector setup in the field. 

Knowledge of Anti-Static Controls and Networks (IP configuration, VLANS, gateways and etc).

Certified Technology Specialists (Audio Visual & Network) and knowledge of JD Ewards/Oracle system would be an added advantage. 

Ability to travel within Southeast Asia and Internationally on need basis. (for exhibition) 

Email to joie@searchpersonnel.com.sg