Handle customer interactions via phone and/ or emails within stipulated timeframe.
To cross-sell the bank products and services when appropriate.
Actively perform channel migration to automated channels.
Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
Provide continuous feedback on workflow and productivity improvements.
Resolve customers’ feedback/ issues within guidelines.
Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
Ensure diligent tracking of open service requests and ensure adherence to SLA.
Contribute to the Contact Centre in achieving its service targets.
Ensure all requests or investigations are completed appropriately.
Ensure follow up and fulfill promises made to our customers.
Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
Ensure compliance to waiver empowerment guidelines and zero operational loss.
Working Hours:
Working Days: Monday to Sunday, including Public Holidays
Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
Work Week: any 5 days per week
Interested candidates, please send your resume to jonathanlim@recruitexpress.com.sg
Jonathan Lim Yu Xiang
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R22110657
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