As the Call Center Supervisor, you will play a pivotal role in leading and managing a dynamic team of customer service representatives in the Central Region. This position offers an exciting opportunity to contribute to the success of the company's call centre operations, ensuring exceptional customer experiences and driving continuous improvement.

What you'll be doing

Oversee the daily operations of the call centre, including scheduling, task assignment, and performance monitoring

Provide guidance, coaching, and training to customer service representatives to enhance their skills and productivity

Identify and implement process improvements to increase efficiency and customer satisfaction

Analyse call centre metrics and data to generate insights and make data-driven decisions

Collaborate with cross-functional teams to address customer inquiries and resolve escalated issues

Foster a positive and motivational work environment, recognising and rewarding top performers

Ensure compliance with company policies, procedures, and industry regulations

What we're looking for

Minimum 3 years of experience in a call centre supervisory or team leadership role

Strong customer service orientation and excellent communication skills

Proficiency in data analysis and the ability to interpret call centre metrics

Problem-solving skills and the ability to make data-driven decisions

Effective coaching and training skills to develop and empower team members

Adaptability and the ability to thrive in a fast-paced, dynamic environment

Knowledge of relevant industry regulations and best practices

Interested applicants, please send your resume to shiqiang.lim@recruitfirst.co or click here to apply now. 

All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Lim Shi Qiang Reg (No: R1108637)

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