Job ID: L47WV3X5

Contract 6-9months

MNC

Attractive benefits

Responsibilities

Responds to call or emails to customers to provide follow-up on inquiries.

Process customer Purchase orders promptly and accurately, including EDI, entry, follow up.

Support AOG requirement

Handling and resolving customers complaints

Process customer Purchase orders and Request For Quotes promptly and accurately, including EDI, entry, follow up.

Process material returns (RMA's) as requested by the customer

Maintain a balance between company policy and customer benefit in decision making

Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner

Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.

Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.

To provide after-sales support for client contracts to ensure customers satisfactions are met.

Performs duties related to overall customer service.

Provides support to sales team with regard to customer concerns.

Serves as customer interface on product status and delivery.

Consistently documents customer service needs to identify patterns and maintain quality.

Conduct data analysis across multiple data points and report using Excel or statistical suite

Identify and support Customer Support & Sales Department with delivery and quality issues within the organization and at the customer

Requirements

Experience in customer service activities. Aviation Background preferable

Familiar with ERPs

Familiar with Microsoft office suite

Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service

Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers

Maintain clear and accurate data entry, documentation and reporting skills, as required

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Interested applicants may wish to email your resume in a detailed Word format to cindy.char@peopleprofilers.com

We regret that only shortlisted candidates will be notified.

Cindy Char Sin Yi

cindy.char@peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1765345