About ENX Systems

ENX Systems is a software company that combines deep expertise in cloud IoT with the power of AI to deliver intelligent, data-driven energy optimization.

Our flagship offering, the ENXTM Sustainability Suite, is a comprehensive cloud native BMS and EMS solution with a suite of integrated applications – including energy, lighting, ACMV, IAQ, occupancy and fault detection on a single platform. It enables real time energy monitoring and optimization through intelligent, demand-based controls to help organizations manage their energy performance efficiently and sustainably.

Our vision is to be an innovative leader in sustainability AI for the built environment. From offices to campuses, retail to community centres, warehouses, data centres and beyond, we are transforming both retrofitted and newly built environments into greener, smarter, and more energy efficient spaces with the ENXTM Sustainability Suite.

Role Overview

We are seeking a dynamic, organized self-starter to join our team as a Customer Operations and Admin Executive.

Key ResponsibilitiesCustomer Operations (70%)

1. Customer Renewals Management

• Proactively track upcoming contract renewals and reach out to customers at least 60–90 days before expiration.
• Manage the end-to-end renewal process, including preparing quotations and contracts.
• Maintain a renewal pipeline and provide regular updates on renewal status.
• Keep customer contracts and records organised and up to date.
• Act as a bridge between customers and internal teams (e.g., tech support, billing, sales).
• Meet or exceed renewal targets of at least 80%.

2. Customer Relationship Management

• Conduct regular check-ins with existing customers via email and phone.
• Address feedback and basic inquiries from the install base appropriately.
• Assess customer issues and route them to the relevant ENX sales or technical teams when needed.
• Identify upsell or cross-sell opportunities based on customer usage, growth, or needs.
• Qualify leads and pass them to the Sales team for follow-up.
• Organise customer training sessions, including onboarding new users to the ENX Sustainability Suite platform.
• Support the Marketing Head in customer engagement initiatives to drive customer success — including identifying opportunities for case studies, testimonials, and customer events.

Administrative Duties (30%)

3. Vendor & Supplier Management

• Maintain an updated vendor and supplier database, including pricing lists.
• Support procurement needs for ENX projects in close coordination with sales and field engineer teams.
• Handle RFQs and pricing, issue purchase orders (POs), and track incoming deliveries.
• Manage inventory and record material drawdowns.
• Track and record requests and terminations of SIM cards for customer project deployments.

4. Office and Facilities Management

• Manage office supplies and service-related contracts, including facilities and cleaning.
• Assist in organising company events or team activities as needed.
• Perform any other ad hoc tasks as assigned.

Role Requirements

• Diploma in Business Management, Marketing, or a related field.
• 3–5 years of working experience, ideally in a customer relationship management role.
• A self-starter who is comfortable working independently with minimal supervision.
• Able to make decisions confidently within established guidelines.
• Meticulous with strong organisational skills to manage both operational and administrative tasks.
• Excellent communication skills for engaging with customers.
• Strong interpersonal skills to collaborate effectively with internal and external stakeholders.
• Able to work under pressure and manage multiple priorities within tight deadlines.

Interested applicants, please send your CV, stating your current and expected salary to hr@enxsystems.com

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,500.00 per month

Work Location: In person