About ENX Systems

ENX Systems is a software company specializing in cloud-based IoT and AI-driven energy optimization. Our flagship product, the ENX™ Sustainability Suite, is a cloud-native BMS and EMS platform that integrates energy, lighting, ACMV, IAQ, occupancy monitoring, and fault detection into a single system. It enables real-time energy tracking and intelligent, demand-based controls to help organizations improve energy efficiency and sustainability.

We aim to be a leader in AI-powered sustainability solutions for buildings—whether offices, campuses, retail spaces, community centres, warehouses, or data centres. We help transform both existing and new buildings into greener, smarter, and more energy-efficient spaces.

Role Overview

We are looking for a proactive and organized individual to join us as a Customer Operations and Admin Executive.

Key Responsibilities

Customer Operations (70%)

1. Customer Renewals Management

• Proactively track contract renewals and reach out to customers 60–90 days before expiry.
• Handle the full renewal process, including preparing quotes and contracts.
• Maintain a renewal pipeline and provide regular status updates.
• Keep customer contracts and records well-organized and current.
• Serve as a liaison between customers and internal teams (e.g., technical support, billing, sales).
• Aim to achieve or exceed an 80% renewal rate.

2. Customer Relationship Management

• Perform regular follow-ups with existing customers via email and phone.
• Address customer feedback and basic inquiries appropriately.
• Assess customer issues and direct them to the relevant ENX sales or technical teams when necessary.
• Identify upsell or cross-sell opportunities based on customer usage and needs.
• Qualify leads and pass them to the Sales team for further action.
• Organize customer training sessions, including onboarding new users to the ENX Sustainability Suite.
• Support the Marketing Head in customer engagement initiatives (e.g., case studies, testimonials, customer events) to drive customer success.

Administrative Duties (30%)

3. Vendor & Supplier Management

• Maintain an up-to-date vendor and supplier database, including pricing information.
• Support procurement for ENX projects in coordination with sales and field engineer teams.
• Handle RFQs, pricing, issue purchase orders (POs), and track incoming deliveries.
• Manage inventory and record material usage.
• Track and log SIM card requests and terminations for customer project deployments.

4. Office and Facilities Management

• Manage office supplies and service contracts (e.g., facilities, cleaning).
• Assist in organizing company events or team activities as needed.
• Perform other ad-hoc tasks as assigned.

Role Requirements

• Diploma in Business Management, Marketing, or a related field.
• 3–5 years of experience, preferably in customer relationship management.
• Self-starter who can work independently with minimal supervision.
• Able to make confident decisions within given guidelines.
• Detail-oriented with strong organizational skills.
• Excellent communication and interpersonal skills for engaging with customers and stakeholders.
• Able to work under pressure and manage multiple priorities with tight deadlines.

Interested applicants, please send your CV with current and expected salary to hr@enxsystems.com

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,500.00 per month