Sales Service Coordinator
Location: Near Tuas West Road MRT
Working hours: 5 days, Monday to Friday (8.30am to 5.30pm) -WFH available
Salary (commensurate on experience): Up to $4,000 + AWS + Variable Bonus + Medical + Shift allowance (for night shift once per month)
Duration: Permanent
Industry: Manufacturer
Main Responsibilities:
Responsible for processing of customer enquiry through emails and phone calls & liaise with customers on their service enquiries
Provide information in answer to inquiries about accounts, products and services to the customers Liaise with customers on fulfillment discrepancies
Handling and resolve customer complaints concerning billing rendered or services
Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary
Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
Handling Purchasing matter as per customer enquiries & ensure assigned vessels are monitored constantly
Taking extreme care when assigned engineers onboard executing jobs
Spare used by engineers onboard must always be approved by customers.
Take responsibility to finalize jobs once engineers with reports
Requirements:
Minimum Diploma in Electronic & Electrical/Business
Minimum 1-3 years working experience in Marine Industry preferred but not a must
Existing Service Engineer shall be promoted (Indoor promotion) to Service Coordinator after 2 years’ service with the Company.
Leadership skill on allocation of Service Engineer for job assigned
Email to joie@searchpersonnel.com.sg
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