Customer Experience & Customer Relations Executive

Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation

Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency

Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams

Support and enhance customer experience standards across all touchpoints

Represent the organisation in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer?related matters

Support operational aspects of Customer Experience and Customer Relations, including invoice coordination and the smooth execution of customer experience programme

Requirements:

Min Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields

Minimum 4-5 years of relevant experience in Customer Experience , Customer Relations , complaints management

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg