This role oversees the overall restaurant strategy and operations, with a focus on driving revenue growth,operational excellence and elevated guest experiences in line with brand standards. It involves leading cross-functional teams, optimizing cost structures and implementing initiatives to enhance service quality, customer engagement and profitability. The position also plays a key role in workforce planning and fostering a high-performance culture.

Adecco is partnering with one of the group operating at the intersection of retail and hospitality with a strong focus on curation and experiential offerings.

General Manager | Luxury Dining

The Opportunity

Opportunity to join a highly regarded, experience-driven hospitality group where you will play a key role in shaping guest experiences and driving operational excellence. You will gain exposure to a dynamic environment with strong emphasis on service standards, team development, and business growth.

The Talent

At least 8 years of relevant experience in the luxury F&B sector; a qualification in Hospitality, Culinary Arts, or a related field is advantageous.

Strong command of English with the ability to interpret written materials and follow verbal instructions accurately.

Clear and effective communicator, both verbally and in writing.

Highly organized with strong attention to detail and the ability to manage multiple priorities.

Team-oriented with a proactive, results-driven mindset and positive attitude.

Able to remain composed, professional, and efficient in fast-paced and high-pressure environments.

Well-versed in workplace safety practices and local health and safety regulations.

Flexible to work shifts, including weekends, evenings, and public holidays, based on operational needs.

Demonstrates strong leadership and people management capabilities to motivate and guide teams.

Capable of coaching and developing team members effectively.

Strong time management skills with the ability to meet deadlines consistently.

Possesses solid analytical thinking and problem-solving abilities.

Able to build and maintain professional relationships with external partners and vendors.

The Job

Champion and uphold the restaurant's brand ethos, ensuring excellence across food, beverage, and overall guest experience.

Drive revenue growth by planning and implementing sales strategies aligned with financial targets.

Manage overall outlet performance by balancing revenue generation with cost control, including food costs.

Oversee procurement and stock control across all areas to ensure optimal inventory levels.

Plan manpower deployment effectively to meet operational demands while managing labour costs.

Lead end-to-end people management, including recruitment, onboarding, training, performance management, and development.

Set the benchmark for service excellence by leading through example and continuously enhancing service delivery standards.

Monitor team performance closely, guiding both managers and service staff to consistently meet expectations.

Identify hiring needs, support talent acquisition efforts, and implement ongoing training and development plans, including performance reviews.

Supervise all cash-related processes, ensuring accuracy, compliance, and adherence to loss prevention measures.

Manage day-to-day administrative functions such as scheduling, payroll, opening/closing procedures, and operational planning.

Take charge of service operations on the floor, overseeing the full guest journey from welcome to departure, including order taking, food and beverage delivery, and payment handling.

Coordinate closely with kitchen and front-of-house teams to ensure seamless service execution.

Build strong guest rapport, proactively addressing feedback and resolving service concerns.

Establish clear performance expectations and provide ongoing feedback, coaching, and corrective actions where required.

Handle backend system tasks, including POS administration, menu updates, and staff profiles.

Execute marketing initiatives and ensure timely communication of promotions and updates to the team.

Conduct regular inspections to maintain high standards of cleanliness, hygiene, safety, and overall facility condition.

Promote a safe working environment by identifying risks, addressing hazards, and managing incident reporting and investigations.

Ensure team members are well-trained on products, services, and service standards through structured training sessions.

Authorize maintenance works and ensure the outlet remains well-maintained within budget guidelines.

Next Step

Prepare your updated resume please include detailed past working experiences in point form, an executive summary about yourself in terms of experience, expertise & key achievements

Apply through this application or send your resume to sharron.foo@adecco.com and in MS Word Copy

All shortlisted candidates will be contacted.

Sharron Foo Jiayan