Team Captain (Full-Time)

Central, Singapore

About the Role

The Team Captain is a key part of the store leadership team, responsible for elevating both team performance and guest experience on the retail floor. You will lead by example, coach and support retail associates, oversee day-to-day operations, and help bring the cheak brand to life through exceptional service and community engagement.

You are someone who naturally takes initiative, enjoys developing people, and can balance leadership, operations, and customer connection seamlessly. As an early member of our retail leadership team, you’ll also play an important role in shaping the culture and growth of cheak retail in Singapore.

Key Responsibilities

Leadership & Team Development

• Lead and support the retail team through coaching, mentorship, and real-time feedback on the floor
• Foster a positive, collaborative, and high-performing team environment
• Support onboarding and training of new team members on brand standards, customer experience, and retail operations
• Lead by example through professionalism, accountability, and strong customer service standards
• Assist with shift planning, floor coverage, and delegation of daily priorities
• Help motivate the team to achieve sales and operational goals

Guest Experience & Brand Representation

• Deliver exceptional and personalized customer experiences that reflect the cheak brand
• Build authentic relationships with customers and create a welcoming in-store environment
• Educate guests on product features, fabric technology, fit, colour, and styling recommendations
• Resolve customer concerns professionally and ensure every guest leaves with a positive experience
• Maintain strong floor presence and support the team during peak periods
• Represent the cheak brand authentically through energy, communication, and community engagement

Retail Operations

• Support daily store operations including opening and closing procedures, cashiering, stock management, and store upkeep
• Oversee replenishments, transfers, returns, damages processing, and stock takes
• Ensure products are replenished, organized, and visually merchandised according to brand standards
• Support operational efficiency and execution of daily retail priorities
• Maintain a clean, organized, and premium retail environment
• Use in-store systems and retail technology to support operations and guest experience

Community & Brand Activations

• Support community-building initiatives including fitness events, pop-ups, workshops, and brand activations
• Assist with KOL outreach and partnership coordination
• Help strengthen cheak’s offline presence and community engagement in Singapore
• Gather customer insights and feedback to share with the broader cheak team

What We’re Looking For

• Passion for fitness, wellness, movement, or an active lifestyle
• Strong leadership qualities with the ability to motivate and inspire others
• Excellent interpersonal and communication skills with a customer-first mindset
• Positive attitude, adaptability, and willingness to hustle in a fast-paced startup environment
• Strong sense of ownership, initiative, and attention to detail
• Ability to multitask and stay solutions-oriented under pressure
• Previous retail leadership, supervisor, or team lead experience preferred
• Comfortable working both independently and collaboratively
• Basic proficiency in Microsoft Office or Google Workspace is a plus

Availability & Requirements

• Full-time position based in Singapore
• Willingness to work flexible retail shifts, including weekends and public holidays
• Ability to stand and move around the store for extended periods
• Legally eligible to work in Singapore

Benefits & Perks

• Monthly commission opportunities
• Complimentary cheak sets upon onboarding
• Employee discount on cheak products
• Opportunity to grow with an emerging activewear and lifestyle brand
• Work in a dynamic, community-driven environment centered around fitness and wellness
• Career growth opportunities within a growing retail team

How to Apply

Interested applicants can email their CV and portfolio to nina@cheak.com.

Pay: $2,400.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Promotion to permanent employee

Experience:

• Retail: 1 year (Required)