We are seeking a proactive and customer-centric Logistics/Customer Support Executive or Senior Executive (commensurate with experience) to join our team. Reporting to the Customer Service Manager, you will play a critical role in delivering exceptional service, managing end-to-end order processes, and acting as a key bridge between our customers and internal stakeholders.

This is an excellent opportunity for candidates who thrive in a fast-paced environment and enjoy solving complex operational and customer challenges.

Key Responsibilities:

·       Serve as the primary point of contact for customers, ensuring timely and professional handling of all inquiries

·       Manage end-to-end order processing, including review of purchase orders, call-offs, and accurate creation of sales orders in SAP

·       Provide customers with technical documentation (e.g., specifications, MSDS, certificates) promptly and accurately

·       Coordinate customer onboarding and registration, including SAP setup and supplier qualification questionnaires (OFI setup)

·       Act as a key liaison between customers and internal teams (sales, logistics, operations) to ensure seamless order fulfilment

·       Communicate shipment schedules, vessel details, and delivery updates to customers

·       Handle and resolve customer complaints effectively, ensuring high levels of satisfaction and continuous improvement

·       Process and manage Special Request Forms (SRFs) and contract documentation

·       Maintain accurate and well-organised records of contracts, orders, and customer documentation

·       Identify opportunities to improve processes, service quality, and operational efficiency

To be successful in the role, the incumbent should have the following qualities:

·       Diploma or Bachelor’s degree in Business or a related discipline

·       3–5 years’ experience in customer service, order management, or supply chain operations

·       Candidates with extensive experience may be considered for Senior level

·       Proven experience working in a fast-paced, B2B environment

·       Strong proficiency in SAP (highly preferred) and Microsoft Excel

·       Familiarity with CRM systems and order-to-cash processes

·       Excellent communication, stakeholder management, and problem-solving skills

·       A customer-first mindset, with professionalism and composure in challenging situations

Interested applicants, please submit here or email your updated resume to avril@recruitexpress.com.sg

AVRIL CHUA SWEE HONG

CEI: R1103862

Company Reg. No. 200412473D || EA Licence No. 13C6614