Customer Implementation Executive


Job Description

Customer Implementation Executive, APAC (Freight Forwarding)


Location: Somerset


Working hours: 5 days | Mon - Fri 9am - 6pm


Salary (commensurate with experience): Up to $5,000 Basic + $800 Health Screening Benefits + $1,500 Flexi Benefits + 14 Days Annual Leave + AWS + Variable Bonus


Duration: Permanent


Industry: Logistics | Freight Forwarding






Job Responsibilities


Coordinate onboarding and implementation of global and strategic accounts


Support project plans, timelines, milestones and customer go-live activities


Gather customer requirements and document operational processes


Coordinate account setup with Sales, Operations, IT, Finance and Compliance


Prepare and maintain SOPs, system access, reporting and account configurations


Monitor implementation progress and escalate risks or delays


Provide updates to customers and internal stakeholders


Support post-implementation reviews and process improvements






Requirements


Diploma or Degree in Logistics, Supply Chain, Business or a related field


At least 1 year of relevant experience in freight forwarding, customer onboarding, key account support or operations coordination


Experience in freight-forwarding implementation will be advantageous






Email to: michelle@searchpersonnel.com.sg for more information

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