Customer Onboarding & Implementation Executive, APAC (Logistics)
Location: Somerset
Working hours: 5-day work week | Monday to Friday, 9:00am to 6:00pm
Salary (commensurate with experience): Up to $5,000 Basic + $800 Annual Health Screening Benefits + $1,500 Annual Flexi Benefits + 14 Days Annual Leave + AWS + Variable Bonus
Duration: Permanent
Industry: Logistics | Freight Forwarding
Job Responsibilities
Coordinate the onboarding and implementation of global and strategic customer accounts across APAC
Support project plans, timelines, milestones and customer go-live activities
Gather customer requirements and document operational processes and workflows
Coordinate account setup with Sales, Operations, IT, Finance and Compliance teams
Prepare and maintain SOPs, system access, reporting requirements and account configurations
Monitor implementation progress and escalate risks, delays or operational issues promptly
Provide regular updates to customers and internal stakeholders
Support post-implementation reviews and identify opportunities for process improvement
Requirements
Diploma or Degree in Logistics, Supply Chain, Business or a related discipline
At least one year of relevant experience in freight forwarding, customer onboarding, key account support or operations coordination
Experience in freight-forwarding implementation or customer account onboarding is advantageous
Email to: michelle@searchpersonnel.com.sg for more information
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