The Operations Relationship Manager is responsible for managing day-to-day operational tasks raised by FA partners. The role focuses on clear, effective communication and timely resolution through phone, email, and in-person engagement.

The Job

Manage and address operational requests and feedback in a timely manner, coordinating with the appropriate internal stakeholders to ensure swift resolution.

Lead end-to-end case management for FA partners, maintaining accurate records, providing timely status updates, and ensuring requests are resolved effectively.

Work directly with FA partners to confirm requirements, respond to queries and concerns, and progress cases through to closure.

Develop and maintain strong working relationships with FA partners to improve collaboration and enhance the overall distributor experience.

Deliver regular operational updates and training to FA partners to promote clarity, consistency, and effective ways of working.

Contribute to operational initiatives and provide additional support as required to meet business priorities.

The Talent

University degree or equivalent.

Minimum of five years' experience in a customer service role, preferably within the life insurance sector.

Exposure to New Business, Policy Servicing, and Claims activities within the life insurance would be a strong advantage.

Excellent interpersonal and communication skills, with proven ability in stakeholder management across teams and levels.

Self-motivated and resourceful, with the capability to work independently and take ownership of outcomes

Next Steps

Drop your resume and contact us to follow-up, or send your resume to yueshan.wu@adecco.com

Email Topic: Apply Client Service Manager

Only shortlisted candidates will be contacted