As an Operations Executive, you will be instrumental in handling the daily operations of our Overland team. Your primary responsibility will be to ensure the seamless execution of all travel-related services in alignment with company standards, thereby enhancing the overall customer experience. 

Key Responsibilities: 

Travel Arrangements Management:

Efficiently book and manage travel arrangements for the sales team, including transportation, accommodations, car rentals, and other related services. A comprehensive understanding of various travel products is essential to effectively match offerings with booking requirements. 

Supplier Liaison: 

Establish and nurture strong relationships with travel suppliers and vendors, negotiating favourable terms to secure the best deals and ensure optimal service delivery. 

Regulatory Compliance: 

Ensure adherence to all relevant travel regulations and laws, including health and safety requirements. Stay updated on regulatory changes and adjust operations accordingly. 

Customer Service Excellence: 

Provide exceptional customer service to all stakeholders by promptly addressing their needs and concerns while delivering effective solutions to any arising issues. 

Issue Management: 

Proactively handle travel-related complaints and issues, identifying root causes and implementing satisfactory resolutions. 

Market Analysis: 

Monitor and analyse travel trends and market conditions to identify growth opportunities and areas for improvement. Remain informed about industry developments, competitor activities, and market changes. • Policy Development: Create and implement travel policies and procedures that enhance operational efficiency, ensuring all team members are informed and compliant.  

Ad-hoc Duties: 

Undertake any other duties as assigned by the company

Position Requirements/Qualifications: 

Educational Background: Certification or training in travel planning, such as a degree or diploma in travel and tourism, or relevant work experience is advantageous. 

Experience: 

A minimum of several years of experience in a similar role, with familiarity in travel booking systems and software highly desirable. 

Skills: 

Outstanding communication and interpersonal skills, along with strong organizational and problemsolving capabilities. 

Work Environment: 

Ability to excel in a fast-paced environment while effectively managing multiple priorities.

Technical Proficiency:

Proficient in Microsoft Office Suite. Physical Demands: This role may require prolonged sitting or standing, as well as light lifting and carrying of travel documents or related materials. 

Work Environment: 

The position is primarily office-based, with regular attendance at travel events, industry gatherings, and familiarization trips. The work schedule may include evenings, weekends, and public holidays as necessary to meet operational needs.

Working Hours: 

Schedule : 5 days per week, 08:45 AM to 06:15 PM (subject to change based on business needs) 

Work Location : Gul Circle

Benefits: 

1. 14 days of Annual Leave 

2. Medical Allowance 

3. Dental Allowance 

4. Tour Leading/Familiarization Trips Opportunities 

5. Annual Wage Supplement 

6. Variable Bonus (based on Company and Individual Performance) 

How to Apply: 

If you are excited about the travel industry and possess the skills to provide unparalleled service, we invite you to apply! Email your updated resume to yani@wts.com.sg stating the position you are applying for.

Only shortlisted candidates will be notified.