Our client is a well-established international logistics and transportation company with a global presence. We are looking for Operations Assistants to join their Air Freight Customer Service team, with opportunities available across Import and Export operations.

Key Responsibilities

Coordinate and manage end-to-end air freight shipments, ensuring timely and smooth shipment movement.

Serve as a key contact for customers, overseas offices, airlines, terminals, warehouses and transport partners.

Handle customer enquiries, shipment updates and operational issues, providing timely and effective solutions.

Manage shipping documentation, permits, billing and system updates accurately.

Work closely with internal departments and external partners to coordinate cargo collection, delivery, clearance and other shipment requirements.

Support the handling of special and time-sensitive cargo, where required.

Monitor shipment progress, resolve exceptions and ensure compliance with company procedures and regulatory requirements.

Prepare operational reports and provide general support to ensure smooth daily operations.

Requirements

1–3 years of experience in air freight, freight forwarding, import/export operations or logistics customer service.

Good understanding of air freight processes and documentation.

Strong communication, customer service and coordination skills.

Able to multitask, prioritise and resolve issues in a fast-paced environment.

Diploma in Logistics, Supply Chain, Business or a related discipline is preferred; relevant experience will also be considered.

Familiarity with freight management systems and Microsoft Office is an advantage.

IATA Dangerous Goods certification or relevant air freight knowledge will be an added advantage.

Multiple vacancies available. Candidates with either Import or Export air freight experience are welcome to apply.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

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