Job Description: 

Bank Operations Officer - Open To Entry & Mid Level Candidates

 • Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications

• Complete all requests with accuracy and within the agreed Service Level Agreement

• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly

• Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team

• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements: 

• Preferably 1 - 2 years of relevant banking experience/candidates without relevant experience welcomed to apply

• Able to multi-task and cope with change and diversity in a fast-paced environment

• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues

• Meticulous with an eye for details and quality mindset

• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations

• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint

• Team player, self-motivated and resourceful

About Us: Build Your Career in Banking, Technology & Corporate Job Opporunities — Contract & Permanent Roles Available

D L Resources provides Technology Managed Services and outsourced staffing for banks, multi-national corporations MNCs, technology firms, and corporates. We also offer recruitment/head-hunting, direct placement, and temporary contract jobs across a wide range of roles—covering both technology and business functions.

EA License No: 24C2333

Linkedin: https://www.linkedin.com/company/d-l-resources/

Interested candidates may reach out directly to our recruiters (Edwin: +65 88330192 |  EA Personnel No: R24123520)