We're Hiring – Customer Service & Administrative Officer

Are you passionate about delivering excellent customer service and enjoy keeping things organised? We are looking for a Customer Service & Administrative Officer to join our growing team. This role is ideal for someone who is proactive, detail-oriented, and enjoys working in a fast-paced environment.

Responsibilities

Customer Service

Respond to customer enquiries via phone, email, WhatsApp, live chat, social media, and marketplace platforms (Lazada, Shopee, and Shopify) in a timely and professional manner.

Attend to walk-in customer enquiries professionally and courteously.

Provide accurate and complete information regarding products, services, promotions, and company policies.

Handle customer issues, including returns, refunds, warranty claims, repair enquiries, product defects, and after-sales support.

Educate customers on product features, benefits, and proper usage.

Assist customers in troubleshooting product-related issues and provide appropriate solutions.

Work closely with other departments to resolve customer issues and escalations effectively.

Maintain detailed and accurate records of customer interactions, enquiries, and transactions.

Collect customer feedback and escalate complex cases to management when necessary.

Identify opportunities to recommend additional products or services where appropriate.

Administration & Operations

Process customer orders, cancellations, exchanges, and shipment tracking.

Prepare quotations, invoices, delivery orders (DO), packing lists, and other administrative documents.

Manage customer accounts and maintain accurate customer records and filing systems.

Coordinate with the warehouse and logistics team to ensure timely order fulfilment and delivery.

Assist with stock updates and inventory coordination.

Provide administrative support for marketing campaigns, promotions, and company events.

Assist in setting up and supporting the company's participation in baby fairs, exhibitions, roadshows, and promotional events when required.

Perform general administrative and clerical duties.

Carry out other administrative, operational, and ad-hoc duties as assigned by management.

Requirements

Able to start immediately is preferred.

Prior experience in customer service or administration is preferred; however, candidates with a positive attitude and willingness to learn are encouraged to apply.

Minimum GCE 'O' Level, Diploma, or Bachelor's Degree.

Proficient in Microsoft Office (Word, Excel, Outlook).

Experience with marketplace platforms (Lazada, Shopee, and Shopify) and CRM software is an advantage.

Excellent written and verbal communication skills.

Strong problem-solving skills with the ability to think creatively and handle customer issues effectively.

Good organisational and time management skills.

Ability to multitask and work efficiently in a fast-paced environment.

Able to explain product features and technical information in a simple and customer-friendly manner.

Possess empathy, emotional intelligence, and a customer-focused mindset.

Able to work independently as well as collaboratively in a team.

Strong computer literacy and administrative skills.

Willing to support company events, exhibitions, or baby fairs when required.

Working Hours

Monday to Friday

8:30 AM – 5:30 PM

If you are customer-focused, organised, and enjoy supporting daily business operations while being part of exciting events, we'd love to hear from you!

Please send your resume to: peggy@voovoo.co