Customer Service Executive | Sales Support (SAP | Up to S$4,400 | Hybrid WFH)

Location: Loyang Lane, Singapore (Direct bus access from Bedok, Tampines and Pasir Ris, with bus stops conveniently located near the office)

Working Hours: Monday to Friday, 8.30am to 5.30pm

Salary (commensurate with experience): Up to $4,400 Basic + AWS + Performance Bonus + 14 to 18 days annual leave, medical claims + S$1,350 yearly flexi benefits for medical, dental or wellness expenses

Duration: Permanent

Industry: Surface solutions | Advanced materials | wholesale trade of industrial equipment

Why Join?

Stable role with a global leader in advanced surface technologies and industrial solutions

Gain exposure to regional customers, overseas manufacturing plants, logistics coordination and SAP order management

Supportive weekday work schedule with current hybrid work arrangement

About the Role:

Join an established global industrial technology business supporting customers across the metal and polymer processing sectors. You will play an important coordination role between customers, sales teams, overseas source plants, freight forwarders and internal service teams to ensure quotations, orders, deliveries and service requests are handled accurately and promptly.

This role suits a detail-oriented customer service or sales support professional who enjoys managing end-to-end order fulfilment in a structured B2B environment.

Key Responsibilities:

Prepare accurate sales quotations based on customer and sales-team requirements.

Create and extend material records in SAP.

Process sales orders in SAP and monitor delivery timelines closely.

Provide customers and internal stakeholders with timely updates on order and shipment status.

Release shipments for pick-and-pack and coordinate freight-forwarder collections.

Manage system-project orders from purchase-order receipt, sourcing and logistics coordination through to final shipment.

Support Field Service teams with service-order processing and billing.

Coordinate quality-related feedback and complaints between customers and source plants.

Raise purchase orders for equipment parts and follow up on incoming shipments.

Assist with administrative duties and other operational tasks as required.

Requirements:

Diploma or equivalent qualification, with relevant experience in customer service, sales coordination, order processing or logistics support.

SAP experience will be advantageous.

Comfortable supporting international customers, overseas suppliers or manufacturing plants.

Good working knowledge of Microsoft Office, especially Excel.

Strong attention to detail, follow-through and ability to manage multiple orders and deadlines.

Able to communicate effectively in English and Mandarin, as the role involves business correspondence, quotations, service updates and follow-up with an existing customer group that primarily communicates in Mandarin.

Email to: michelle@searchpersonnel.com.sg for more information