Jobs Responsibilities
Perm Insurance Customer Service Executive (Live Chat / Emails) #BLM
Handle customer and financial representative enquiries through Live Chat, email and other digital service channels, providing accurate and timely assistance.
Support enquiries relating to insurance policies, servicing requests and claims, including providing updates on processes, requirements and case status.
Manage customer concerns, complaints, appeals and escalated cases; coordinate appropriate follow-up through to resolution.
Liaise with internal teams, including Claims and Operations, to investigate enquiries, resolve complex cases and meet service commitments.
Maintain complete and accurate records of customer interactions, service requests and follow-up actions in CRM and operational systems.
Contribute to service improvements, process reviews and departmental initiatives, including system enhancements and UAT where required.
Job Requirements
Prior insurance industry experience or professional insurance certifications such as BCP, PGI will be advantageous
Application Procedures
Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
lynnmak@recruitexpress.com.sg
Recruit Express Pte Ltd (EA No. 99C4599)
We regret that only shortlisted candidates will be notified.
| 1) Never Pay to someone for a job, test or interview. Be aware, if they ask you for job processing fees, training fees or advance payment to make your job secure, etc. |
| 2) Don't Share your personal bank details in any case. |
| 3) If anyone asks money for a job on jobsinsingapore.in please report us. |