Salary
Up to $2,800 – $3,200/month
Contract Duration
1 year
Working Hours
Monday – Thursday: 8.00am – 5.30pm
Friday: 8.00am – 5.00pm
Work Location
Near Hillview MRT Station
Key Responsibilities
Manage cases and enquiries from service personnel on service schemes and benefits through phone, email and digital channels.
Administer service schemes, including eligibility checks, payments, contract administration and benefits processing.
Verify and maintain E-HR records, including dependants' information and medical and dental entitlements.
Investigate data discrepancies and system issues, and coordinate with IT and operations teams on resolution.
Support appeals and deviation cases while ensuring compliance with Government directives and internal policies.
Maintain accurate case records in the CRM system, monitor service standards and handle complaints professionally.
Support team performance targets and stay updated on changes to service schemes, benefits and policies.
Requirements
Minimum Diploma or Degree Graduate in any related fields.
Proficient in Microsoft Office, particularly Excel and Outlook.
Strong communication and customer service skills.
Meticulous with good attention to detail and data accuracy.
Comfortable working with IT systems and digital applications.
If you are organized, proactive, and interested in gaining experience within a government organization, we would love to hear from you!
You may submit your application below or send us an email or message directly quoting the job title to
Email: ian.tham@CORNERSTONEGLOBALPARTNERS.COM
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