The Job

Perform day-to-day claims administration, including assignment/allocation of manual claims and support for routine claims processing activities.

Prepare and issue claims correspondence (e.g., approval, rejection, ex-gratia letters) using approved templates and within agreed turnaround times.

Maintain complete and accurate claim documentation, including proper filing (physical/electronic), indexing, and version control.

Track supporting documents to enable timely progression of claims and maintain audit-ready records.

Update and maintain accurate claim records in 2-3 mainframe processing systems (training will be provided; expected to achieve proficiency within agreed timelines).

Ensure data entry is accurate, timely, and consistent with business requirements to support reporting and operational controls.

Respond to basic enquiries through shared mailbox/CRMs, escalating non-routine issues to the claims assessors as required.

Follow up on medical report requests and supporting documents with medical providers, policyholders, and agents to facilitate timely claims progression.

Undertake additional tasks assigned by the Life Claims Team Lead to support operational priorities.

The Talent

1-3 years of relevant experience, preferably in life insurance operations, claims administration, policy servicing, or a similar environment.

Familiarity with life insurance claims processes and medical report requirements.

Experience using CRM platforms (e.g., Salesforce) and shared mailbox case management.

Strong administrative skills with attention to detail and good organisation.

Next Steps

Drop your resume and contact us to follow-up, or send your resume to cecilia.sim@adecco.com

Email Topic: Apply Life Claims Admin Executive

Only shortlisted candidates will be contacted