Key Responsibilities Customer Service / Claims Officer (6 Months - 1 Year Contract) #HJH

Assess medical claims accurately and promptly, ensuring fair payouts, adequate reserves, and timely closure.

Handle customer and financial representatives’ enquiries, complaints, and appeals professionally via phone, live chat, and other channels, resolving issues at first contact where possible.

Liaise with policyholders, medical institutions, and business partners to clarify outstanding requirements and facilitate claims processing.

Conduct quality checks on processed claims, including straight-through processing, to ensure accuracy and compliance.

Maintain complete and accurate customer interaction and claims records in the CRM system, ensuring timely follow-ups.

Escalate complex cases and recommend solutions to management where necessary.

Ensure compliance with internal policies and regulatory requirements, identify potential risks, and implement appropriate mitigation measures.

Support ad-hoc projects, operational needs, and additional duties as assigned by management.

Interested candidates, please send in your resume to hazel.huang@recruitexpress.com.sg

Hazel Huang Huimin 

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R26163596