We are hiring under Recruit Express headcount for Temps/Contract roles.
Job Description:
Handle customer enquiries via email, phone interactions regarding account opening, account servicing, transactions and platform-related issues.
Provide prompt, accurate and professional assistance to clients and financial advisers, ensuring high service standards and customer satisfaction.
Manage customer complaints, complex enquiries and escalated cases, coordinating with relevant departments to ensure timely resolution.
Conduct follow-up calls and emails on account applications, transfer requests, payment matters and other pending service requests.
Perform verification of customer information, account amendments, password resets and other requests in accordance with established procedures.
Monitor customer enquiry trends, identify recurring issues and recommend improvements to enhance service quality and operational efficiency.
Collaborate with internal departments to resolve customer issues, maintain service documentation and support daily administrative and reporting duties.
Application Procedures
Interested candidates, please email your resume to:
Attention: Elena Li Jiaxin
elenali@recruitexpress.com.sg
Outsourcing Team
Recruit Express Pte Ltd (EA No. 99C4599)
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