Responsibilities

Manning of Helpdesk

• Manning Helpdesk and assist DS in answering telephone calls. Record all problems and issues raised as well as actions taken in system.

• For late reporting of MCs or request for urgent leave by CSOs, to consult and refer to DS.

• Assist DS/BOE in disseminating messages/instructions to CSOs at TOs/CCROs/TSCs.

• Monitor CSM log-on/log off time and sales equipment status. Report to DS if there is discrepancy in the system.

• Handle enquiries from customers. Take down customers’ particulars for calls relating to Deferred Refund/CC Claim etc.

• Make calls to internal or external customers for case follow up, obtaining bank details for filed lost report etc

Duties Pertaining to Ticket Office (TO)/Concession Card Replacement Office (CCRO)/Ticketing Service Centre (TSC)/Helpline

• Dispatch, takeover or handover cash bags, cards and collection of envelopes

• Guide new staff to do sales, whenever necessary

• Perform sales, whenever necessary

• Cover Helpline staff duties, whenever necessary

• Proper filing of documents

• Handle distribution of items ie memo, stationary, poster, decal etc to CSOs at TOs, CCROs and TSCs are dispatched within stipulated time frame

• Check and monitor Company Travel Movement Record Book.

• Assist DS in prepare petty cash claims against Travel Movement Record Book

Requirements:

• Minimum Diploma in any field

• Able to multitask

• Self-motivated and able to work independently with minimal supervision

Working Location:

• Tanjong Pagar

Working Hours:

• Shift work, required to work on weekends and on PH

• Earliest shift 7.45am, latest shift 11pm

Interested candidates, please send your resume to: krystal.lee@tg-hr.com 

Regret to inform that only shortlisted candidates will be notified.

CEI: R22108554

EA License: 14C7275