5 days / 09:30am – 06:30pm
Salary from $2,200 to $2,800
Full time position
Location Near One North MRT
Job Description :-
- Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand
- Ensure all internal and external customers have accurate and timely information
- Channel feedback and enquiries for service enhancement and matters in the shortest possible time
- Answer all incoming phone calls and emails; attend to customer enquiries and follow up accordingly
- Plan and manage the schedule of Customer Service Technical Team
- Generate and process service reports, quotations and invoices
- Follow up and respond to all open (pending/outstanding) service jobs
- Work closely with other departments and provide support in administrative duties when necessary
Requirements :-
- Strong communication and interpersonal skills
- Good customer contact centre experience
We would like to invite interested applicants to email detailed resume in MS Word format to: joyce@dhc.com.sg We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.
Joyce Ng Mei Yu
EA License No: 12C6253
EA Personnel No: R2095235
EA Personnel Name: Joyce Ng
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