Customer Service Officer (Digital Contact Centre)

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 8.00am – 5.30pm, 8.30am - 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm

Salary: Up to $2600 + Up to 3 months bonus per year

Job Responsibilities

Answer incoming queries (Live chat) and address in a professional and timely manner

Provide accurate and detailed information to customers regarding products and services

Resolving customer issues, complaints or concerns with empathy and problem-solving skills

Documenting customer interactions and maintaining accurate records in the database

Adhering to company policies and procedures while maintaining a positive and customer-centric attitude

Adhoc duties as assigned by Supervisor

Job Requirements

At least 2 years of experience in contact centre handling voice and/or non-voice channels (live chat)

Possess excellent interpersonal, communication and customer service skills

Able to work independently in a face-paced environment while being a cohesive team member

Self-directed, able to multi-task, self-motivated and able to work under pressure

Possess initiative to respond to customer’s needs with a commitment towards service excellence

Proficient in MS Office applications

As this position is urgent, interested applicants please WHATSAPP Kenneth at 9129 5112 and indicate the following:

Name:

Availability to start work:

Nearest MRT to your Residential area:

EA Personnel No: R1988043

EA Personnel Name: Bertram Lee

EA License No: 01C4394