Contact Centre Officer - eCommerce

Job Description

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a

part of their team!

Job Duties:

Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channels

Be the first contact and primary interface between all relevant stakeholders & maintain ownership of interactions throughout the lifecycle

Identify and escalate issues when required & maintain effective communications with stakeholders to ensure a satisfactory resolution of the cases within a reasonable timeline

Review and enhance work processes with internal and external stakeholders to improve customer experience

Other ad-hoc duties as assigned

Job Requirements

Minimum GCE O Level with 2 - 3 years of customer service experience, preferably in contact center

Resourceful, possess good communication & inter-personal skills

Proactive and attentive to details

Able to work in a fast pace and challenging environment

Other Information

Salary Up to $2800 (Basic + Allowance + Incentive)

Working hours 9am to 9pm (Shift, 2 days work, 2 days off)

Interested applicants, email your CV to We regret to inform only shortlisted candidates will be contacted.

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EA License No: 90C3494

EA Personnel No: R1103939

EA Personnel Name: Agnes Ng

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