Promega Pte Ltd (Singapore) – a subsidiary of Promega USA is a leader in providing innovative solutions to the life sciences industry. The company's 4,000 products enable scientists worldwide to advance their knowledge in genomics, proteomics, cellular analysis, drug discovery, clinical diagnostics and human identification.

Equipped with a regional inventory hub, a global support and instrument service centre and a scientific applications laboratory, the team focuses on sales, marketing, distribution and technical support to customers in Singapore and the Asia Pacific markets.

We are currently seeking for a Customer Service Executive

Your Job

As part of Logistics team, the role serves as the primary point of contact for all order fulfilment activities, promptly and efficiently responding to inquiries from assigned customer accounts. Ensure all sale and shipping documents are properly compiled and filed for audit.

Job Responsibilities:

Engage with customers regarding sales inquiries via email and phone.

Prepare quotations for customers (Singapore & Asia Pacific).

Process purchase orders or portal orders from customers (Singapore & Asia Pacific) and prepare sales confirmations within specified timeframes.

Coordinate with customers/distributors on order requirements, shipment schedules, and provide shipment updates.

Coordinate with the HQ planner on backorder products to ensure timely order fulfilment and distributors’ quarterly bulk purchase.

Coordinate logistics with local delivery and freight forwarding partners.

Work with internal departments, including sales and technical support, to effectively address customer needs.

Submit invoices/pack list to customers via online portals or email.

Handle post-shipment requests including processing of credits, debits, replacements, returns, etc

Maintain an organized filing system for all paperwork to preserve records of original documents for annual audits.

Understands and complies with ethical, legal and regulatory requirements applicable to our business.

Perform ad-hoc duties as assigned by management.

Requirements:

Minimum Diploma holder with 2 to 3 years Customer Service experience is desirable.

Knowledge of SAP R3/Enterprise would be preferred.

Proactive, flexible, shows genuine interest in customer needs.

Good communication and interpersonal skills

Good PC skills with proficiency in Microsoft Office Suite (Words & Excel) 

Positive working attitude and willing to learn and take up new tasks as assigned.

Work Environment:

Office setting with regular working hours.

5 Workdays

If you are interested to apply for the job, please send your CV in pdf format to sg_hrdept@promega.com