Customer service officer
Location : Tai Seng (Near MRT station)
Working hours : 5 Days/ Office hours
Salary (commensurate with experience) : Up to $3200 + AWS + Variable Bonus (1 to 3 months per year) + $350 Medical Reimbursement + 18 days Annual leave + flexi benefits ($200-$1200)
Duration : Perm
Industry : Certification authority for e-commerce applications - WELL and Long established company
Responsibilities:
Attend to walk-in customers and/or visitors
Attend to customer questions through in-person, phone, email, chat and social media interactions
Formalise and document procedures
Answer product and service related inquiries
Resolves product or service problems by clarifying the customer's query/complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Interacts with different departmental staff to develop and maintain effective communication to resolve issues and inquiries
Performs projects and miscellaneous duties as assigned
Serves as the decisive customer service contact for: answering questions, welcoming and other communications
Provide technical helpdesk and offsite technical support for end users
Requirements:
1 year experience in Customer Service
Sound knowledge of customer service principles and practices
Strong in analytical skills, effective communication and strong team player
Detail oriented
Email to: sarah@searchpersonnel.com.sg
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