Customer Service Officer
Location: Jurong Area (Nearest MRT: Lakeside)
Working hours: 5-day work week Monday to Friday, 8.30am – 5.30pm OR 9.00am – 6.00pm
Salary (commensurate with experience) : Up to $3800 + Variable Bonus + 14 days Annual Leave
Duration: Permanent
Industry: Consumer and Moving Services – MNC
Main Responsibilities:
Respond to phone and web inquiries
To take down client’s removal details
Schedule survey appointments for the sales department
Consider client’s requirements from the survey report and any other information source into account and formalize them in a quote for removal
Ensure the administrative file (export documentation) is completed timely with clients and the Operational Manager
Follow up on requests from direct client / branch / agents
Prepare physical file with all necessary documents for the traffic department
To tally details on system and physical document
Update internal excel sheets accordingly
Any other Ad-hoc task assigned by the company
Requirements:
Minimum O levels
Minimum one to two year of relevant experience
Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only
Email to: xinyi@searchpersonnel.com.sg for more information
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