Credit/Debt Control Manager (Purchase Hire-Automotive/Consumer Finance)
Location : Sin Ming Drive
Working hours : Monday - Friday 9am - 6pm
Salary (commensurate with experience) : Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave
Duration : Permanent
Industry : Automotive/Automobile
Main Responsibilities:
Execute and oversee the collections department’s daily operational activities
Develop and implement effective collection strategies to minimise delinquency rates and reduce bad debt.
Analyse collection metrics to identify areas for improvement and ensure targets are met.
Collaborate with other departments to enhance overall customer experience and resolve issues
Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.
Resolve escalated customer complaints and negotiate payment arrangements or settlements.
Develop customer retention strategies to enhance loyalty and minimise defaults.
Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.
Maintain accurate records of customer interaction and payment agreements.
Identify and implement process improvements to streamline collections operations and to enhance efficiency.
Stay updated on industry best practices.
Liaise with solicitors regarding collections disputes and escalations.
Other ad-hoc activities assigned
Requirements:
Minimum 5 years’ proven collections experience in the hire purchase or financial services industry
Minimum Degree or equivalent qualification
Strong knowledge of the Hire Purchase Act is a plus
Bilingual in English and Mandarin to converse with Mandarin speaking associates
Email to: diana@searchpersonnel.com.sg
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