Technical Support Engineer (Mechanical /Rotary Machinery/Turbines/Pumps Hands)

Location : Henderson Road

 Working hours : 5 days a week - Monday to Friday from 9am to 6pm 

Salary (commensurate with experience) : Basic up to $5200 + AWS + Performance Bonus 

Duration : Permanent

Industry :  Business and management consultancy services

Main Responsibilities: 

Be the primary technical contact for customers

Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services identify and translate customers’ requests;

Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis

Guarantee, when necessary, the proper processing of offers: spare parts, onsite interventions and repairs.

Coordinate onsite interventions actions and ensure an ongoing communication to the customer.

Provide technical assistance to the Repairs Department and Field Service Technicians + Business Canters;

Occasionally promote to customers technical training sessions and sales of spare parts and repairs;

Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.

Be the technical interface within departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers

Identify potential sales opportunities and forward the information to the sales teams.

Recommend spare parts needed for regular maintenance/during troubleshooting

Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement 

Curb warranty costs.

Manage Workshop activities including all repairs, safety issues related to company's products

Guarantee, when necessary, the proper processing of offers: onsite interventions and repairs.

Inventory control of all spare parts including good inwards and maintain inventory cost at acceptable level and sufficient stock to support customer’s needs

Requirements: 

Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.

Must have experience on rotary machinery such turbines and pumps hands

Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email your resume to Jane@searchpersonnel.com.sg