Credit Control/Debt Manager (Purchase Hire - Automotive/Consumer Finance)

Location            : Sin Ming Drive

Working hours       : Monday - Friday 9am - 6pm

Salary (commensurate with experience)          : Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave 

Duration            : Permanent

Industry            : Automotive/Automobile 

Main Responsibilities:

Execute and oversee the collections department’s daily operational activities

Develop and implement effective collection strategies to minimise delinquency rates and reduce bad debt.

Analyse collection metrics to identify areas for improvement and ensure targets are met.

Collaborate with other departments to enhance overall customer experience and resolve issues

Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.

Resolve escalated customer complaints and negotiate payment arrangements or settlements.

Develop customer retention strategies to enhance loyalty and minimise defaults.

Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.

Maintain accurate records of customer interaction and payment agreements.

Identify and implement process improvements to streamline collections operations and to enhance efficiency.

Stay updated on industry best practices.

Liaise with solicitors regarding collections disputes and escalations.

Other ad-hoc activities assigned 

Requirements:

Minimum 5 years’ proven collections experience in the hire purchase or financial services industry

Minimum Degree or equivalent qualification

Strong knowledge of the Hire Purchase Act is a plus

Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: diana@searchpersonnel.com.sg