Collections/Accounts Receivables Manager [Financial Institutes/Credit Lenders]

Location            : Sin Ming Drive

Working hours       : Monday - Friday 9am - 6pm

Salary (commensurate with experience)          : Up to $6500 + AWS + Performance Bonus + 14 Days Annual Leave 

Duration            : Permanent

Industry            : Automotive/Automobile 

Main Responsibilities:

Execute and oversee the collections department’s daily operational activities

Analyse collections MIS to implement effective collection strategies and meet target delinquency & bad debt rates

Collaborate with other departments to enhance overall customer experience and resolve issues

Manage communication with customers regarding overdue accounts, using a balanced approach of firmness and empathy.

Ensure adherence to legal and regulatory requirements related to collections and hire purchase agreements.

Maintain accurate records of customer interaction and payment agreements.

Identify and implement process improvements to streamline collections operations and adoption of best practices

Effective deployment of collections tools including site visits and legal avenues to improve recoveries viz-a-viz costs

Other ad-hoc activities assigned 

Requirements:

Minimum 5 years’ proven collections experience in the hire purchase or financial services industry

Minimum Diploma or equivalent qualification

Strong leadership skills, with experience developing a team

Experience in Auto hire-purchase collections & recoveries is an added advantage

Bilingual in English and Mandarin to converse with Mandarin speaking associates

Email to: diana@searchpersonnel.com.sg