Adecco is partnering with a Technology Multinational Corporation company to search for a Call Centre Agent

The Opportunity

Focus: Customer Service - Call/Contact Centre Experience

Office location: Central

44hrs per week/ 5.5 days work shift

Must be able to work weekends/ public holiday on rotating schedule

Comfortable to work night shift

The Talent

Minimum O Levels graduate

Strong communication skills

Minimum 1 year of call center experience is preferred.

The Job

Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

Perform outbound calls to users who leave callback

Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Handle emails as assigned by the team leader

Ad hoc duties as required by the team leader

Next Step

We could contact you in the soonest time if you directly send your resume to: kaihoe.ling@adecco.com

Email Topic: Apply: Call Centre Agent

We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

Direct Line: +65 6697 7174

EA Licence Number: 91C2918

Personnel Registration Number: R22106166