The Opportunity
Work in leading Logistics and delivery services MNC
5 days work week, weekends required (weekends WFH, 3 weekdays that can be flexible)
Salary up to $2,800
3 months contract afterward 1 year renewable contract
Shift hours: 9am-6pm or 12pm-9pm (no OT is required)
The Talent
Comfortable to commit shift hours above and work weekends (can WFH)
Previous Customer service/experience is advantageous
Can commit on a immediate basis is advantageous
Outgoing and friend personality
Min Diploma/GCE A level in any disciplines
Job Description
Assist to investigate and resolve escalated inquiries or complaints related to client parcels / shipments, such as delayed, misplaced, damaged shipments and pending of documentations required.
Coordinate with relevant departments , including operations, logistics, and warehouse, to identify and rectify the cause of issues.
Being the point of contact for escalated cases, ensuring to provide clear and timely updates to clients.
Proactively identify recurring problems and suggest process improvements to prevent future occurrences.
Maintain accurate documentation of escalated cases, resolutions, and follow-ups.
Work closely with relevant departments to ensure smooth consistent service delivery.
Provide feedback and insights to improve overall customer care processes.
Next Step
Prepare your updated resume, send to the following email or Apply here:
eugene.see@adecco.com
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