The Opportunity

Adecco is partnering with an Italian MNC specializing in performance additives and solutions for water treatment, lubricants, and oil & gas. We are seeking a Customer Service Representative to join the team! The successful incumbent will handle order processing via the SAP system, prepare bills of lading and shipping documents to ensure customers receive orders on a timely basis.

Permanent, full-time employment

Location: Novena

Working hours: Monday - Friday, 8.30am to 5.30pm

Salary Package: up to $3800 basic + AWS

The Job

Manage customer orders in SAP, including order entry, acknowledgment, and inventory release.

Prepare and review shipping documents (BOL, COA, regulatory details) to ensure accuracy before release to the warehouse.

Coordinate with freight forwarders, van lines, and carriers (LTL, bulk, truckload) to arrange bookings, pickups, and expedited deliveries when required.

Send shipping documents to customers and forwarders, and ensure timely confirmation and proper documentation (signatures, dates).

Maintain shipment records and file completed sales orders monthly.

Support third-party shipments and handle freight scheduling for optimal dock productivity.

The Talent

Minimum Diploma holder

At least 2 years of experience in order fulfillment

Comfortable liaising with colleagues in different time zones (HQ in Italy with 6-hour gap)

Good communication internally and externally

Next Steps

Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.

Apply through this application or send your resume to charmaine.see@adecco.com in MS Word Copy.

We regret that only shortlisted candidates will be notified.