Position :Service Sales Engineer | Chiller Plant/HVAC/Airside | Up to $6000 gross

Working hours : Monday to Friday | 8.30am to 5.30pm

Location: Office in Boon Lay-Islandwide

Salary (commensurate with experience) : Up to $6000 (Basic + $1000 Transport allowance) + 2 months Variable Bonus (max up to 5 MONTHS BONUS) + 16 -21 days Annual Leaves + Medical Benefits

Duration : Permanent

Industry : Refrigerating, Air-conditioning & Ventilation Machinery - MNC

Main Responsibilities:

Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts  

Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers  

Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

Encourage customer growth and loyalty to the company through continuous support and customer assistance.

Resolves customer complaints by investigating problems ; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

Organise regular Service Reviews with customers and Ops team on hot jobs and critical issues.

Understands customers / Vertical Market Needs and determines pricing and selling strategies.  

Prepares and reviews contract terms and conditions  

Presents the proposal to the customer.

Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

Other relevant duties as assigned

Requirements:

Bachelor's degree in engineering with at least 2 years’ relevant sales experience

Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

Have own vehicle for travelling

Bilingual in English and Mandarin to speak with associates who can only speak mandarin

Email me at joie@searchpersonnel.com.sg