Customer Experience Support Specialist

A famous Tech MNC

The Opportunity

Adecco is partnering our client, a famous Tech MNC

We are looking for a Customer Experience Support Specialist

Work arrangement - 5 days work week (may need to work on weekend)

Work location - Tampines

The role will start out as a contract

Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

Excellent communication skills, including the ability to handle high-pressure or unclear situations professionally.

Strong command of written and spoken English, with the ability to explain technical topics in simple terms.

Experience using customer support platforms such as D365, Slack, Jira, or Zendesk.

Strong technical aptitude and adaptability in fast-paced, evolving environments.

Comfortable working on weekend (5 days work week)

Plus point - 1 year of experience in customer-facing support roles, ideally within service or mobility industries.

Plus point - Prior experience assisting passengers in sectors such as public transport, aviation, hospitality, or ride-hailing.

Job Description

Passenger Support: Provide real-time assistance via hotline and ticketing systems; resolve routing or boarding issues and reassure passengers during unexpected scenarios.

Incident Management: Act as first responder during carrides; handle safety-related incidents, execute emergency SOPs, and coordinate with internal teams and emergency services.

Feedback & Experience: Capture passenger feedback, report usability issues, and suggest improvements to enhance service quality.

Onboarding & Education: Guide first-time passengers on safety features and app usage; maintain FAQs and conduct onboarding sessions for diverse passenger groups.

Next Step

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package

Send your resume to Xinyang.liu@Adecco.com

All shortlisted candidates will be contacted