Highlights:

5 days work week

2 years contract role

Location: Taiseng, East Region

Job Summary:

IT Operations Management:

Monitor and manage the health and performance of IT infrastructure, including servers, networks, and cloud environments.

Oversee system updates, patch management, and scheduled maintenance to ensure smooth operation.

Execute and document operational tasks, such as backups, security checks, and system health assessments.

Ensure maximum network and system uptime through active monitoring and preventive maintenance.

Manage and support mobile device, PC, servers and IO devices operations

Assist the global and regional team for projects rollout

Technical Support & Troubleshooting:

Provide L1/L2 technical support for internal users, addressing system issues and network problems.

Troubleshoot, diagnose, and resolve hardware, software, and network issues across various IT environments (on-premises, cloud, etc.).

Coordinate with vendors for hardware repairs and software issues when necessary.

Track and document support requests in the IT service management system, ensuring timely resolution and closure.

Incident & Problem Management:

Respond to IT incidents and alerts, escalating as necessary to ensure rapid resolution.

Collaborate with cross-functional teams to investigate and resolve recurring technical issues or outages.

Follow established procedures for incident and problem management, ensuring minimal disruption to operations.

Documentation & Reporting:

Create and maintain accurate documentation for all systems, configurations, and support processes.

Job Requirements:

Experience with IT service management tools (e.g., Service ware, Jira, etc.) is a plus.

ITIL Foundation Certification an advantage

CompTIA A+ or Network+ Certification an advantage

Microsoft Certified: Azure Fundamentals or similar certifications an advantage

Cisco Certified Network Associate (CCNA) an advantage

Strong knowledge of IT infrastructure, including servers, networking, voice, cloud platforms, and operating systems (Windows, Linux, SQL).

Familiarity with IT operations tools for monitoring, patch management, and backup solutions.

Experience with troubleshooting and supporting common business applications (e.g., Microsoft Office 365, VPN, Active Directory, Sharepoint, Team).

HOW TO APPLY: Interested applicants, kindly send your resume in MS WORD format to anthony.khoo@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

Last drawn salary

Expected salary

Notice period

Reason for leaving

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Khoo Choo Xian (Anthony)

EA Personnel Reg No: R25158524