The principal accountabilities of the Customer Service Representative are to perform order administration duties and ensure that customer order requests are processed on a timely and efficient basis. This position will be responsible for supporting the ASIA markets.
KEY RESPONSIBILITIES
Responsible for complete order to cash process
Process customer orders using SAP S4/Hana system
Provide sales support to designated countries, where applicable
Coordinate the preparation of shipping documentation to customers
Attend to customer complaints
Handle customer request for samples
Participation in project teams, where applicable, in support of the Business Line strategy
Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters
REQUIREMENTS
At least 5 to 8 years of work experience in an MNC environment
Sound knowledge in logistics and shipping
Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
Experienced in using SAP S4/Hana system and MS Office is an advantage
Possess excellent communication skills
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg
EA License No.:99C4599
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