$12/hr | Customer Service / Call Centre| 3-6 Month Contract Renewable! Bedok MRT

Answering phone calls and emails enquiries

Identify customer's needs and cause of issue, then provide strategic solutions to address customer's needs and ensure the confusion is clarified.

Prompt and effective follow-up with service partners and internal departments to ensure case closure in accordance to service standards.

Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

Build sustainable relationships and engage customers by taking the extra mile.

Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System

Requirements:

Min GCE ‘O’ Level or Higher NITEC with at least 2 years of experience in a call center or service industry environment.

Proficient in MS Office applications with excellent keyboard skills

Possess good customer handling skills with a positive mindset

Team player who is able to adapt in a fast paced environment

Strong time management skills and motivation to exceed expectations.

Comfortable working with computers and multiple systems.

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Working days and hours

8 am to 5:30 pm ( Monday to Friday )

To Apply

Please send in your resume quoting the job title to: go.aiwei@cornerstoneglobalpartners.com