Benefits: $12/Hr | Government Customer Exec | East/West | 3-6 Month Contract (Renewable)
Interview required - No prior experience is required
Training Provided
Description:
You’ll help us deliver excellent service to our partner brands by performing these tasks:
Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
Build sustainable relationships and engage customers by taking the extra mile.
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System
Requirements:
???? Min GCE ‘O’ Level or Higher NITEC with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment.
???? Proficient in MS Office applications with excellent keyboard skills
???? Possess good customer handling skills with a positive mindset
???? Team player who is able to adapt in a fast paced environment
???? Strong time management skills and motivation to exceed expectations.
???? Comfortable working with computers and multiple systems.
???? Bedok MRT
Working days and hours
8 am to 5:30 pm ( Monday to Friday )
For faster application:
Email Lai Siyi with your resume at siyi.lai?cornerstoneglobalpartners.com
Lai Siyi
Cornerstone Global Partners
EA No : 19C9859
| 1) Never Pay to someone for a job, test or interview. Be aware, if they ask you for job processing fees, training fees or advance payment to make your job secure, etc. |
| 2) Don't Share your personal bank details in any case. |
| 3) If anyone asks money for a job on jobsinsingapore.in please report us. |