The Talent
Meticulous individual with an eye for details
Demonstrates good communication and presentation skills
Proficient in Microsoft office especially Microsoft Power Point, Excel
Job Description
Process recall and return requests received from customers/other banks via various channels
Ensure requests are addressed timely and closed within the defined turnaround time
Address queries/disputes related to erroneous funds transfers
Ensure timely escalation for any exception scenarios, errors and abnormal issues identified
Develop working knowledge of relevant workflow and office applications, including GenAI integrated case processing system(s)
Work effectively with EFT team and relevant stakeholders
Assist with adhoc/exigent case processing and recovery, which may require extended working hours
Next Step
Prepare your updated resume and send to jayden.tan@adecco.com
All shortlisted candidates will be contacted
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