Responsibilities:
Handle daily air import shipments and customer service matters.
Coordinate with customers, overseas agents, airlines and internal teams.
Monitor shipment status and provide timely updates to customers.
Prepare and check shipping documents, including AWB and import-related documents.
Coordinate customs clearance and delivery arrangements.
Handle customer enquiries, requests and complaints professionally.
Update shipment details and records.
Follow up on shipment discrepancies, delays and other operational issues.
Perform other ad-hoc duties assigned by the supervisor.
Requirements:
Minimum 1–2 years of experience in air freight / air import customer service.
CargoWise experience is preferred.
Good knowledge of air import processes and shipping documentation.
Good communication and customer service skills.
Able to work independently and in a fast-paced freight forwarding environment.
Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to jenif.tan@cvistahr.com
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