Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
Call Center/ Customer Service [Bank/ UP 4k/ No Exp Required]
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
Perform outbound calls to users who leave callback.
Next Step
Send your resume to jayden.tan@adecco.com
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