Customer Service Executive
Location: Bedok
Working hours: Monday to Friday (9am - 6pm) & 1 Saturday per month (9am - 6pm)
Salary (commensurate with experience): Up to $3,500 Basic Salary + Performance Bonus + Medical Benefits
Duration: Permanent
Industry: F&B (Catering)
Main Responsibilities:
Respond to customer enquiries and complaints promptly and professionally.
Prepare catering orders and quotations accurately.
Coordinate and attend customer food-tasting sessions when required.
Work closely with Kitchen, Logistics, Sales and other internal teams to ensure accurate and timely order fulfilment.
Liaise with outsourced suppliers on catering items, logistics and other order requirements.
Maintain accurate order and customer records where required.
Follow up on outstanding customer or order-related matters promptly.
Requirements:
At least one year of relevant experience in customer service, sales administration, order processing, catering coordination or a related role.
Proficient in Microsoft Office applications.
Comfortable handling customer enquiries, complaints and order coordination.
Organised and detail-oriented, with good follow-up skills.
Prior experience in catering, F&B, hospitality or event coordination would be advantageous.
Email to: abby.pang@searchpersonnel.com.sg for more information.
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